Terms and Conditions

1. Service Scope

alvashuttle.com provides software intended to help transportation businesses and authorized partners manage operational activities such as reservations, passenger manifests, schedules, capacity, dispatch, driver and vehicle information, customer or partner access, mapping, routing, and location-enabled transportation workflows.

Features may vary by subscription plan, configuration, customer, location, or product version. We may improve, add, modify, or retire features as the Service evolves.

2. Technology Platform Only

Transportation operators, hotels, drivers, contractors, and other third parties using the Service remain responsible for their own vehicles, drivers, passenger safety, insurance, permits, licensing, accessibility obligations, airport or port requirements, employment matters, and compliance with transportation laws and regulations.

We are not responsible merely because the Service is used to coordinate a trip, for the acts or omissions of an independent transportation provider, driver, hotel, customer, passenger, or other third party.

3. Eligibility and Authority

You must have legal capacity to enter into these Terms. If you use the Service on behalf of a business or organization, you represent and warrant that you have authority to act for and bind that entity.

You may not use the Service if applicable law prohibits you from doing so.

4. Accounts and Security

Some functions require an authorized account. You are responsible for keeping credentials confidential and for activity performed through accounts under your control.

• Use accurate account and organization information.
• Do not share credentials with unauthorized persons.
• Use reasonable security practices for devices that access the Service.
• Promptly report suspected unauthorized access using the support or contact method provided through the Service.

We may require password changes, authentication steps, account verification, or other reasonable security measures.

5. Limited License to Use the Service

Subject to payment of applicable fees and compliance with these Terms and any applicable written agreement, we grant the customer a limited, revocable, non-exclusive, non-sublicensable, non-transferable license to access and use the Service for the customer's authorized internal business operations during the applicable subscription term.

No ownership interest in the Service or its software is transferred to the customer.

6. Customer Responsibilities

Customers are responsible for the legality, accuracy, and appropriateness of information they or their users submit to the Service, and for configuring and using the Service consistently with applicable law and their own operational obligations.

Customers are also responsible for determining appropriate staffing, vehicle capacity, dispatch decisions, pickup instructions, pricing, schedules, driver assignments, and passenger-service practices.

7. Passenger, Guest, and Manifest Data

The Service may allow customers or authorized users to enter or process passenger or guest information such as names, contact information, passenger counts, pickup and destination information, reservation details, trip type, schedule information, cruise or travel information, notes, and manifest information ("Passenger Data").

The customer represents that it has the legal right and, where required, the necessary notice, consent, or authorization to collect and provide Passenger Data to the Service.

Customers must not place unnecessary highly sensitive information—such as Social Security numbers, financial-account credentials, medical records, or passwords—into free-text passenger, pickup, manifest, or dispatch fields.

8. Driver, Vehicle, and Location Information

Depending on configuration, the Service may process GPS or other location information associated with vehicles, company devices, drivers, pickup locations, destinations, or transportation activity.

The customer is responsible for providing any legally required notice to employees, contractors, drivers, passengers, or other individuals concerning location tracking or monitoring initiated by the customer.

Location information may be delayed, approximate, or unavailable because of device settings, satellite conditions, buildings, airports, parking structures, roadway levels, cellular coverage, power-management settings, browser or operating-system restrictions, or third-party service limitations.

9. Mapping, Routing, Navigation, and ETA Information

Maps, routes, distances, travel times, ETAs, and location displays are informational and may rely on third-party data. They are estimates and are not guarantees of roadway conditions, legal access, pickup availability, arrival time, or route suitability.

Drivers remain responsible for traffic laws, road signs, actual roadway conditions, safe vehicle operation, and choosing a lawful route.

10. Transportation Operations and Safety

Customers and transportation providers remain solely responsible for actual dispatch decisions, driver qualifications, vehicle condition, passenger capacity, required permits, insurance, accessibility, and safety procedures.

The Service is not an emergency communications or emergency transportation system. In an emergency, users should contact 911 or the appropriate local emergency service.

11. Subscription Billing and Fees

You agree to pay the fees associated with the subscription plan, order, quote, invoice, or written agreement you select or accept. Unless otherwise stated, recurring subscription fees are billed in advance.

Fees are exclusive of applicable sales, use, excise, or similar taxes unless expressly stated otherwise. The customer is responsible for applicable taxes other than taxes imposed on our net income.

Except where a written agreement or applicable law requires otherwise, paid subscription fees are non-refundable.

12. Pricing and Plan Changes

We may change pricing or plan features prospectively. For existing recurring subscriptions, material pricing changes will take effect as stated in the applicable notice, renewal, quote, or agreement and subject to any rights required by law.

13. Acceptable Use

You may not use or attempt to use the Service to:

• violate applicable law or another person's rights;
• submit fraudulent reservations, manifests, tracking information, or operational records;
• harass, threaten, impersonate, or deceive another person;
• introduce malware, malicious code, automated attacks, or harmful content;
• gain unauthorized access to accounts, systems, databases, or restricted information;
• probe or test security without written authorization;
• scrape, copy, or extract protected data or software except as permitted;
• reverse engineer protected software except where applicable law expressly permits it; or
• intentionally overload, interfere with, or disrupt the Service.

14. Service Availability and Maintenance

We work to maintain reliable service, but uninterrupted availability cannot be guaranteed. Maintenance, security work, software releases, internet failures, hosting interruptions, third-party outages, wireless connectivity, force-majeure events, or other circumstances may result in temporary unavailability.

Customers should maintain reasonable operational procedures for circumstances in which the Service or network connectivity is temporarily unavailable.

15. Third-Party Services

The Service may interact with third-party mapping, routing, navigation, communications, hosting, payment, browser, mobile-operating-system, network, or infrastructure providers. Third-party services may have their own terms and privacy practices and may change or become unavailable without our control.

16. Customer Data Ownership and Processing License

As between the customer and alvashuttle.com, the customer retains its rights in the data it submits to the Service ("Customer Data"), subject to the rights of passengers, drivers, partners, and other individuals represented in that data.

The customer grants us a limited, non-exclusive license to host, copy, transmit, display, secure, back up, and otherwise process Customer Data only as reasonably necessary to provide, maintain, secure, support, troubleshoot, improve, and lawfully operate the Service, or as otherwise authorized by the customer or required by law.

17. Data Accuracy and Operational Decisions

Customers and authorized users are responsible for reviewing data before relying on it for dispatch, capacity, passenger handling, pricing, or other operational decisions. We do not independently verify every reservation, manifest entry, schedule, passenger count, location, or instruction submitted by users.

18. Security

We use reasonable administrative, technical, and organizational safeguards intended to protect information handled through the Service. No internet-connected system can be guaranteed completely secure.

Customers remain responsible for securing their own devices, networks, credentials, user permissions, and local access to exported or printed information.

19. Privacy

Use of the Service is also governed by the alvashuttle.com Privacy Policy. Where separate consent is legally required for a data practice, acceptance of these Terms does not replace that consent.

Privacy or security requests may be submitted through the Privacy Request Form.

20. Intellectual Property

The Service, including its software, source code, interfaces, workflows, designs, text, graphics, logos, documentation, and original functionality, is owned by or licensed to ALVA HOSPITALITY & ENTERTAINMENT, LLC, doing business through alvashuttle.com, and is protected by applicable intellectual-property laws.

Except as expressly permitted, you may not copy, sell, sublicense, publish, distribute, modify, create derivative works from, or commercially exploit protected portions of the Service.

21. Feedback

If you voluntarily provide suggestions, ideas, or feedback about the Service, you allow us to use that feedback without restriction or compensation, provided we do not publicly identify you as the source without permission.

22. Customer Support

Support availability, response targets, implementation assistance, data migration, custom development, or service levels are governed by the applicable plan, quote, order, or separate written agreement. Unless expressly agreed, no particular response or resolution time is guaranteed.

23. Suspension and Termination

The customer may cancel or terminate service as allowed by its subscription plan or written agreement. We may suspend or terminate access for material breach, nonpayment, fraud, unlawful activity, security risk, misuse of the Service, or when required by law.

Where reasonably practicable, we will provide notice and an opportunity to cure a remediable breach, except where immediate action is reasonably necessary for security, fraud prevention, legal compliance, or protection of the Service or others.

24. Effect of Termination

Upon termination, the customer's right to use the Service ends. Data handling after termination will be governed by the Privacy Policy, applicable plan, written agreement, legal requirements, and reasonable backup or security practices.

Customers should export or preserve information they are legally required to retain before account closure when export functionality is available.

25. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION, PERFECT GPS OR ROUTING ACCURACY, EXACT ETAS, CONTINUOUS THIRD-PARTY AVAILABILITY, OR THAT THE SERVICE WILL PREVENT EVERY OPERATIONAL ERROR, DELAY, MISSED PICKUP, OR DATA-ENTRY MISTAKE.

Nothing in these Terms excludes warranties or rights that cannot legally be excluded.

26. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALVA HOSPITALITY & ENTERTAINMENT, LLC, ALVASHUTTLE.COM, AND THEIR AFFILIATES, LICENSORS, OFFICERS, EMPLOYEES, CONTRACTORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST BUSINESS, LOSS OF GOODWILL, OR LOSS OF USE, ARISING FROM OR RELATED TO THE SERVICE.

To the maximum extent permitted by law, our aggregate liability for claims arising from or relating to the Service will not exceed the amount paid by the applicable customer for the Service during the twelve (12) months immediately preceding the event giving rise to the claim.

Nothing in these Terms limits liability that cannot lawfully be limited or excluded.

27. Indemnification

To the extent permitted by law, a business customer agrees to defend, indemnify, and hold harmless ALVA HOSPITALITY & ENTERTAINMENT, LLC, alvashuttle.com, and their affiliates, officers, employees, contractors, licensors, and service providers from third-party claims, liabilities, damages, losses, and reasonable costs arising from:

• the customer's unlawful or unauthorized use of the Service;
• the customer's breach of these Terms;
• the customer's transportation operations, vehicles, drivers, dispatch decisions, passenger handling, or safety practices; or
• Customer Data submitted without the rights, notices, or permissions required by law.

This section does not require indemnification to the extent prohibited by applicable law.

28. Force Majeure

Neither party will be liable for delay or failure caused by events beyond its reasonable control, including severe weather, natural disasters, fire, war, terrorism, civil unrest, labor disputes, governmental actions, utility failures, systemic internet or telecommunications outages, cyberattacks, hosting failures, transportation interruptions, fuel shortages, or similar events, except that payment obligations already incurred are not excused solely by this section.

29. Relationship of the Parties

The parties are independent contractors. These Terms do not create a partnership, joint venture, franchise, employment, fiduciary, or agency relationship. Neither party may bind the other except as expressly authorized in writing.

30. Governing Law and Venue

Unless applicable law requires otherwise, these Terms are governed by the laws of the State of Washington, without regard to conflict-of-law principles.

Subject to rights that cannot lawfully be waived, any court proceeding arising from these Terms that is not governed by another written agreement will be brought in a state court of competent jurisdiction in King County, Washington, or in the federal court having jurisdiction over that area.

31. Compliance With Mandatory Law

Nothing in these Terms is intended to waive, restrict, or eliminate any privacy, consumer-protection, data-security, accessibility, transportation, employment, or other right or obligation that cannot lawfully be waived.

If these Terms conflict with a mandatory provision of applicable federal, state, or local law that cannot be varied by agreement, the mandatory law controls to the extent of the conflict.

32. Changes to the Service or Terms

We may update the Service and these Terms from time to time. Material changes to these Terms will be reflected by an updated "Last Updated" date and, when required by law or contract, additional notice or consent.

Continued use after an updated version becomes effective constitutes acceptance to the extent permitted by law.

33. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent, except as permitted by an applicable written agreement. We may assign these Terms in connection with a merger, reorganization, financing, acquisition, sale of assets, or transfer of the Service, subject to applicable law.

34. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain effective to the fullest extent permitted by law.

35. No Waiver

Failure to enforce any provision does not waive the right to enforce that provision or another provision later.

36. Entire Agreement and Separate Commercial Agreements

These Terms, the Privacy Policy, the applicable subscription or order information, and any additional feature-specific terms form the agreement governing ordinary use of the Service.

A customer may also have a separate SaaS, subscription, enterprise, implementation, data-processing, or other written agreement. If a separate signed agreement conflicts with these public Terms, the signed agreement controls to the extent of that conflict.

37. Survival

Provisions that by their nature should continue after termination—including intellectual property, payment obligations, data rights, warranty disclaimers, liability limitations, indemnification, governing law, and dispute-related provisions—survive termination to the extent applicable.

38. Contact and Legal Requests

Questions about these Terms, privacy, data rights, or security may be submitted through the online request process:

Operator: ALVA HOSPITALITY & ENTERTAINMENT, LLC
Website: alvashuttle.com

39. Acknowledgment

By accessing or using the Service, you acknowledge that you have read and understood these Terms and agree to be bound by them.