ALVA Airport Hotel & Parking Terms of Use
Effective September 26, 2026 · Last updated September 27, 2026
These Terms of Use govern the ALVA Airport Hotel & Parking marketplace ("Service") available through alvashuttle.com/parksleep and operated by ALVA HOSPITALITY & ENTERTAINMENT, LLC ("ALVA," "we," "us," or "our"). By using the Service or completing a reservation, you agree to these Terms.
1. Marketplace Role
The Service is a booking marketplace that connects travelers with participating hotels offering combinations of lodging, vehicle parking, and airport transportation or shuttle information. Participating hotels are independent businesses and are responsible for providing the hotel stay, parking, transportation, and other hotel-operated services shown in their listing or reservation.
2. Reservation Structure
A reservation may include a hotel room, a stated number of parking days, optional additional parking, and hotel-provided transportation information. The package details displayed during booking form part of the reservation request. Availability remains subject to successful completion of checkout and confirmation.
Temporary inventory holds may be used during checkout. A temporary hold is not a confirmed reservation and may expire automatically if checkout is not completed within the displayed time.
3. Electronic Agreement and Communications
When you check the agreement box and submit or complete a booking, you electronically accept these Terms, acknowledge the Privacy Policy and applicable hotel/package policies, and agree that reservation confirmations, payment notices, service messages, and other transactional communications may be provided electronically.
Transactional communications are part of the booking process and are not the same as consent to receive unrelated marketing communications.
4. Separate ALVA Booking Fee
The ALVA booking fee is a separate, non-refundable platform fee. It is charged for use of the booking service and is separate from the hotel package price and hotel taxes.
The ALVA booking fee is non-refundable after a completed booking except where required by applicable law or where ALVA determines that the fee was charged because of a duplicate transaction, platform or payment-processing error, or another circumstance for which ALVA elects to issue a refund.
5. Hotel Charges and Taxes
The participating hotel, not ALVA, charges and collects the hotel package amount and the final taxes, assessments, incidental charges, or hotel-imposed fees applicable to the hotel stay or parking package unless the booking page expressly states otherwise.
Tax amounts shown by the Service are estimates intended to help the guest understand the expected total. The participating hotel is responsible for determining and collecting the final applicable hotel taxes and fees. The final amount due at the hotel may differ from the estimate shown during checkout.
6. Payment Processing
The Service uses third-party hosted payment processors for the ALVA booking fee. Card information is entered on the payment processor's hosted payment service. ALVA does not intentionally store the full payment-card number or card security code.
A reservation is not considered successfully paid through the Service merely because a browser returns from a payment page. ALVA may rely on payment-provider confirmation, including verified transaction or webhook status information, before completing a reservation.
7. Hotel Cancellation, Change, and No-Show Policies
Hotel package cancellation, modification, early departure, late arrival, and no-show rules are controlled by the participating hotel or package policy displayed with the reservation. Guests are responsible for reviewing those policies before booking.
Canceling or changing the hotel reservation does not by itself refund the separate ALVA booking fee.
8. Booking Errors or Hotel Inability to Honor a Reservation
If a material pricing, inventory, data, or technical error is discovered, ALVA may contact the guest to correct the reservation, cancel the affected reservation, or assist with another available option. If a confirmed hotel cannot honor a reservation, the hotel remains responsible for its hotel-side obligations and remedies, subject to applicable law and hotel policy.
If ALVA determines that a reservation failure resulted from an ALVA platform or payment-processing error, ALVA may refund the ALVA booking fee or otherwise correct the affected transaction.
9. Parking, Vehicle Rules, and Personal Property
Parking is provided by the participating hotel or its designated parking provider. Parking type, security features, vehicle-size restrictions, maximum parking duration, covered or uncovered status, and other parking conditions vary by property and are governed by the hotel's posted policies.
Guests are responsible for complying with hotel parking instructions. A participating hotel or parking provider may request vehicle information directly from the guest when needed for parking operations. Vehicles that are unauthorized, overstayed, improperly parked, or otherwise in violation of hotel policy may be subject to towing, storage, or other charges in accordance with hotel policy and applicable law.
ALVA does not take possession, custody, or control of vehicles or personal property. Guests should avoid leaving valuables in a parked vehicle.
10. Airport Shuttle and Transportation
Shuttle frequency, operating hours, pickup procedures, capacity, accessibility, advance-notice requirements, and availability are determined by the participating hotel. A listing describing shuttle or airport transportation service is not a guarantee that transportation will be available at every time of day or for every circumstance.
Guests should review the hotel's transportation instructions and contact the hotel when confirmation of a particular departure or pickup time is important. If flight details are needed for hotel-operated transportation, the participating hotel may request those details directly from the guest.
11. Guest Information and Special Requests
You agree to provide accurate contact, guest, and reservation information. The primary guest name entered during booking must be the guest's legal first and last name as shown on the government-issued photo identification the guest expects to present at hotel check-in. The primary guest should be the person checking in at the hotel. You are responsible for updating the hotel or ALVA when material booking information changes.
Special requests are transmitted as part of the reservation but are not guaranteed unless confirmed by the participating hotel. Do not enter payment-card numbers, passwords, medical diagnoses, medical history, or other highly sensitive information in a Special Requests field. For accessibility-related needs, describe the accommodation requested without providing medical details.
12. Hotel Policies and Minimum Age
Participating hotels may impose check-in age requirements, identification requirements, incidental-deposit requirements, occupancy limits, pet rules, parking restrictions, and other property policies. These requirements are separate from the Service and remain the responsibility of the hotel.
13. Availability and Listing Information
ALVA attempts to display current hotel, room, parking, package, transportation, and rate information. Inventory and operational information may change. ALVA may correct obvious pricing, data, or technical errors and may contact the guest when a material booking discrepancy is discovered.
14. Prohibited Use
You may not misuse the Service, interfere with its operation, attempt unauthorized access, submit fraudulent reservations or payment information, scrape or automate access in a manner that disrupts operation, or use the Service for unlawful activity.
15. Third-Party Services
The Service may depend on participating hotels, payment processors, hosting providers, email providers, mapping or travel-information services, and other third parties. Their services may be governed by separate terms and privacy practices.
16. Service Availability
ALVA may modify, suspend, or temporarily interrupt the Service for maintenance, security, fraud prevention, provider outages, or other operational reasons. ALVA does not guarantee uninterrupted or error-free access.
17. Disclaimer
Except as required by applicable law, the Service is provided on an "as available" basis. ALVA does not make independent guarantees regarding the condition, safety, staffing, shuttle performance, parking security, or other hotel-operated services beyond information supplied or confirmed through the participating property.
18. Limitation of Liability
To the fullest extent permitted by applicable law, ALVA is not responsible for indirect, incidental, special, exemplary, or consequential losses arising from use of the Service or from services independently provided by a participating hotel or other third party. Nothing in these Terms excludes liability that cannot legally be excluded.
19. Events Beyond Reasonable Control
ALVA or a participating hotel may be unable to perform as expected because of weather, airport disruption, transportation interruption, natural disaster, labor disruption, government action, utility failure, public emergency, or other circumstances beyond reasonable control. Hotel remedies remain subject to the applicable hotel policy and law.
20. Privacy
Our collection and use of personal information is described in the ALVA Airport Hotel & Parking Privacy Policy.
21. Intellectual Property
The Service website, software, design, text, graphics, and other platform materials are owned by or licensed to ALVA or its licensors, except for hotel names, trademarks, photographs, and content supplied by participating hotels or other third parties.
22. Governing Law
These Terms are governed by the laws of the State of Washington, without regard to conflict-of-law principles, except where another law must apply and cannot be waived by agreement.
23. General Contract Terms
If any provision of these Terms is held unenforceable, the remaining provisions remain in effect to the extent permitted by law. A failure by ALVA to enforce a provision is not a waiver of that provision or any other right. Headings are provided for convenience and do not limit the meaning of these Terms.
You may not assign your rights or obligations under these Terms without ALVA's consent. ALVA may assign or transfer these Terms in connection with a reorganization, financing, merger, acquisition, sale of assets, or other business transaction, subject to applicable law.
These Terms, together with the Privacy Policy and the hotel/package policies presented during booking, form the agreement governing use of the Service and the applicable reservation.
24. Changes to These Terms
ALVA may update these Terms as the Service changes. The effective date shown at the top identifies the current version. Material changes apply prospectively unless applicable law requires otherwise.
25. Contact
Questions about the Service or these Terms may be submitted through the contact options available at alvashuttle.com.